EE, O2 and Vodafone have all released statements responding to the recent events happening in Ukraine. We have detailed these below as a guide for our customers.
Response from EE: Our Response to the Ukranian Conflict
In response to recent events, we want to support our customers who may have family, friends or employees impacted by the conflict that’s developing in Ukraine. This means that from 00:01am on 25 February 2022, BT and EE mobile calls, texts and landline calls will be zero-rated (free of charge) for customers in the UK calling Ukraine. Calls, texts and data for BT and EE customers currently in Ukraine will also be zero rated.
Some customers may have already been charged. These charges will be credited on a customer’s bill if made after 00:01am on 25 February 2022. We’ll continue to monitor the situation and review our approach as required.
Response from O2: Crediting Ukraine Roaming Charges
We recognise that O2 customers in Ukraine may incur unexpected roaming charges at this time. In addition, customers in the UK trying to contact family or friends in Ukraine may also incur additional charges. To support these customers, we’ll credit all international calls, texts & data from and to Ukraine for the period 21 February 2022 – 6 March 2022. This will include Consumer PAYM & PAYG customers and Business customers across O2, Virgin Media and GiffGaff.
Response from Vodafone: Ukraine Crisis Response
We want our customers to be able to stay in touch with anyone in Ukraine during this difficult time. We will be supporting customers by refunding and crediting calls and texts made to Ukraine or whilst in Ukraine. This means that any calls or texts made by our customers to Ukraine from 24 February 2022 to 25 March 2022 (inclusive) will be paid for by Vodafone and will not be charged to the customer. Customers will see a credit on their bill for these charges and there is nothing the customer needs to do regarding this.
For more information, please email us firstname.lastname@example.org or call us on 0330 400 4455.